Refund policy
Custom Fragrance
All custom fragrance, whether blended in-store at the Scent Bar or created through our online customizer, is final sale. Because your formula is made specifically for you, we're unable to offer returns, exchanges, or refunds. We encourage you to take your time during the blending process and use your test strips freely before your fragrance is made.
Ready-Made Products
All ready-made products (our Signature Collection blends, Botanical Body Oils, and Gift Sets & Bundles) are final sale, given the personal, close-contact nature of these products. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo, and we'll send a free replacement or issue a refund; no return shipment required. Refunds are processed within 5–7 business days.
Gift Cards
Gift cards are final sale and non-refundable.
Other In-Store Retail Items
We also carry a small selection of non-fragrance retail items from other brands, available in-store only and not sold on our website. For these items, we accept returns within 14 days of purchase for unopened items in original packaging, with a receipt, for a refund to your original payment method or store credit. Returns can be made in-store only. If you don't have your receipt, we're happy to offer store credit at the item's current selling price. Refunds are processed within 5–7 business days.